Palace Imports Reviews

The box showed up damaged, which was annoying at first. I was worried the whole thing was going to turn into a hassle, but they got a replacement sent out faster than I expected. Not perfect because of the damaged delivery, but the fix was quick enough, so I’m okay with it...

I mean, the box seemed packed well overall. Nothing really stood out as a problem, so yeah, I’d say the packaging was decent

My order from Palace Imports was mostly correct, but one item showed up with the wrong finish. I reached out and they did get back to me, though it took a little while. It wasn’t a huge problem, but if you’re careful about getting exactly what you ordered, I’d recommend checking everything right away when it arrives. Overall, not a bad experience, just not perfect either.

I ordered a wardrobe from Palace Imports, and looking back, it was easy to put together. I remember thinking it might take all day, but I managed it by myself in a couple of hours. The instructions were clear for the most part, though there was one step I had to go back and stare at again before it clicked. My only real complaint is that a few of the parts could’ve been labeled better. Overall, I’m happy with it and would just knock off one star for that

It looks okay overall, but the drawers and doors keep sticking, which gets annoying fast. I tried to explain the issue, but it felt like nobody even read my message.

The hardware itself is actually good. The screws and rails felt sturdy, and everything lined up the way it was supposed to. But one of the handles showed up with a scratch on it, which is annoying because that’s the kind of thing someone should have caught before shipping it out. It wasn’t bad enough for me to deal with the hassle of returning it, but still, it’s frustrating. For the price, I guess I’m satisfied, but whoever handled quality control dropped the ball.

I really wanted to like this, but i expected a bit more for the price. The furniture looks nice enough from a distance, but in person it feels cheaper than it looked in the photos. Shipping went fine, so I’ll give them that, but overall I don’t feel like the value is there. I’m not angry, just a little disappointed, and I probably wouldn’t order again...

I wasn’t sure this would last that long, but after two years it’s still doing fine. No real issues so far, which is kind of impressive.

The designs just felt a bit dated to me, and I didn’t see many modern options to choose from. Not bad, just not really my vibe :)

I was shopping around for a dresser and ended up going with Palace Imports because the price was better than a lot of the other ones I saw. Shipping wasn’t exactly cheap, but even with that added in, it still seemed fair. The dresser is basic, but it does the job and feels worth what I paid. It took a little while to get here, but not in a way that was a big deal. Overall I’m happy with it and would probably order from them again if I need something else like that.

It looked nice in the photos, but once I put it together, it just felt a bit cheap. A few parts didn’t fit right and there were some small marks on the finish. For the price, I expected better.

I ordered this dresser and was a little worried the color might look different in person than it did online, but it ended up being really close to the photos. The finish is super smooth and even too. It looks really nice in the room, and I’ve got no complaints.

I ended up having to return a dresser part because I ordered the wrong one, which was on me. I double-checked after the fact and realized I’d picked the wrong piece, so I emailed Palace Imports expecting it to be a bit of a hassle, but they got back to me quickly and told me exactly what to do.

The refund came through a few days after they received the part back, and I didn’t have to keep following up or explain myself over and over. Since it was my own ordering mistake, I really appreciated that they kept the whole thing simple. I’d feel fine buying from them again.

I found what I needed quickly, and checkout was simple. i kind of regret wasting time looking around on other sites first.

I’ll admit I was mostly focused on getting the item by the date I needed it, so when it showed up late, that really stood out to me. The product itself was okay, but the delay was frustrating, and when I reached out to support, the replies took longer than I expected. Overall, not terrible, but definitely not the smoothest experience.

so... I ordered a dresser from Palace Imports, and the assembly was smoother than I expected.
The instructions were clear, the pictures actually helped, and all the parts were labeled correctly. It did take me a bit longer than the estimate, but nothing about it was really frustrating.
Once it was all together, everything lined up well and it feels sturdy. I’d definitely consider buying from them again.

When I opened the box, I noticed a few screws were missing, which was a bit frustrating. It’s the kind of thing you’d hope would be checked before shipping, just out of basic consideration for the customer. I reached out to support, and they were okay to deal with—not amazing, but they did help get things sorted. Overall, it worked out, but the experience could’ve been smoother.

I had a question and it took a few days to get a response. When they finally replied, the answer was short and didn’t really clear things up, so I had to follow up again. What made it more confusing was that the website seemed to say one thing, but the reply made it sound like something else. Overall, it was just kind of frustrating.

The measurements were pretty much right, and it fit in the spot I had planned for it. It might’ve been off by a tiny bit, but that’s kind of how these things always go, and it wasn’t a big deal at all. Overall, I’m happy with it.

I was in a bit of a rush, so I was really glad the delivery showed up right on time again. Everything went smoothly, no issues at all...